Delivery time
How long it will take for your package to arrive, depends on two things: the product(s) that you have ordered and the country that you live in. The delivery time is based on this information.
Standard products are mostly available from stock. When you have ordered a standard product, our employees will contact you about whether the product is in stock in the ordered size and color. If your products are in stock, they can be shipped to you immediately after your order is processed. If your products are not in stock (which only occurs very rarely), the production time will be the same as for custom-made products. We will always contact you when the waiting time is longer than expected.
When the products are ready (out of production, or simply from stock), they will be shipped out to you. We use various carriers for our shipments, to ensure the quickest en most effective shipment for our customers. Shipments are usually shipped out by UPS. Several shipping methods (like a standard or an express shipment) are available at our checkout. The delivery time varies per country and shipping method, but 90% of all of our packages are delivered in around one week. Please keep in mind that we are dependent on the postal service and carrier, so waiting times may differ a little. Should you have any further questions about our delivery, please feel free to contact us.
Delivery time for saddles and other products that aren’t in stock:
| Brand | Time |
| Acavallo | 10 weeks |
| Anatomica | 10 weeks |
| BR | 2 weeks |
| Childéric | 10 weeks |
| Döbert | 8 weeks |
| Dy’on | 4 weeks |
| E-Tech | Unknown |
| Equipe | 10 weeks |
| Erreplus | 10 weeks |
| Euroriding | 10 weeks |
| Evolve | Unknown |
| Freejump | 10 weeks |
| Harry’s Horse | 2 weeks |
| Kentaur | 10 weeks |
| Kentucky Horsewear | 4 weeks |
| LJ Leathers | 4 weeks |
| Mattes | 8 weeks |
| Ogilvy | 10 weeks |
| Passier | 8 weeks |
| Premiere | 2 weeks |
| Prestige | 10 weeks |
| QHP | 2 weeks |
| Sprenger | 4 weeks |
| Tech 1 | 10 weeks |
Shipping costs
The shipping costs of your order depend on a couple of factors. Firstly, the shipping costs depend on the type of product that you are ordering. Generally, the shipping costs for smaller products like accessories are lower than for bigger products like saddles. Secondly, the shipping costs depend on the country that your order needs to be shipped out to. Lastly, the shipping costs depend on the shipping method that you pick. Several shipping methods are available for most countries, like a standard shipment or an express shipment with full insurance.
All shipping costs will automatically be calculated in your shopping cart. Do you have any further questions? Please do not hesitate to contact us.
The details
- All orders will receive either a text confirmation or an email confirmation (you choose what is best) as soon as your order is placed;
- You will receive a tracking number once the parcel is sent via your preferred communication preference;
- We DO NOT disclose any of our customer’s information;
- Returns and merchandise exchanges are valid within thirty days of purchase. All returned and/or exchanged merchandise must be in new condition, accompanied by the sales receipt, and in all original packaging. If you are unable to find your receipt, we may be able to find your purchase in another way. Please contact us before shipping the item if this is the case;
- OurSaddlery.com does not accept returned products beyond 30-days from the original date of purchase;
- Returns of horse blankets are subject to the manufacturer’s warranty once they have been used;
- All saddle purchases are final, learn more about our Saddle Trial Program;
- Clearance, permanently marked down, custom ordered, or consignment merchandise is non-returnable;
- If your item arrives damaged, defective, or incorrect, contact us within 48 hours via text or email with a photo of the item;
- If you are shipping an item back to us, allow 7-10 days for it to reach us. Once we receive it, your return will be processed, and/or your exchange will be shipped in 3-5 business days. Allow up to 7-10 days for your bank to process a refund;
- Return postage is at the cost of the customer.