We care about our products and naturally do our best to deliver them to you in perfect condition. Unfortunately, it sometimes occurs that a product is damaged during transport or that something else happens which damages the product. If anything like this has happened to your package, please let us know within 48 hours of receipt (subject: complaints & warranty) (when the product does not meet your expectations).
There is always the possibility that something does not completely go as planned or as expected. If anything happens that you are not happy about, we recommend that you first report complaints to us by sending an email to firstname.lastname@example.org (subject: complaints & warranty). We can then look at the possibilities for a suitable solution.
If this does not lead to a proper solution for you, it is possible to register your complaint about mediation at ‘Stichting WebWinkelKeur’ via https://www.webwinkelkeur.nl/consument/geschil/.
Since February 15th 2016, it is also possible for customers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.